16ma Support

Shipping & Returns

Clear guidance for wholesale and custom tableware orders.

Shipping

Packed for the journey

Every 16ma order is prepared with care for safe transit. Shipping options, lead times, and freight arrangements are confirmed with you before dispatch.

Wholesale ready

For larger orders, we coordinate the most suitable freight method and delivery schedule.

Custom order timing

Made-to-order pieces follow the production timeline confirmed in your quote.

Shop Tableware

Request a Quote

Before your order arrives

A few helpful notes for planning your delivery and receiving your tableware.

Order confirmation

Review quantities, finishes, and delivery details before production or dispatch.

Delivery inspection

Please inspect cartons on arrival and note any visible damage with the carrier.

Damage support

Contact us promptly with photos and your order details so we can assist.

Return requests

Returns are reviewed case by case, especially for made-to-order and wholesale items.

Need help with an order?

Tell us what you need and our team will help with shipping, custom order, or wholesale questions.